Frequently Asked Questions

 

Please click on your question:
Can I order any software I want through the Software Clearinghouse?
Once I submit the online order, how do I obtain my order?
Can I buy software from the Software Clearinghouse with a personal check and take it home for personal use?
Can I pay for software with a credit card?
What is your return policy?
How do I obtain a CD-ROM to install Norton Anti-virus (NAV) software on my home computer?
Can I purchase a new PC without any Windows operating system software and buy Windows from Educational Resources?
Can I purchase a new PC without any Microsoft applications software and buy all I need through Educational Resources?




Can I order any software I want through the Software Clearinghouse?

No. The Software Clearinghouse is designed to distribute software that will appeal to a wide audience throughout the Wayne State University campus. Specialized or minimum order software requests should be directed to Purchasing.

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Once I submit the online order, how do I obtain my software?

Once the Software Clearinghouse receives your online order, we will send your software to you via campus mail. Please call us if you prefer to pick up your order. We are located at 5425 Woodward Avenue, north of Kirby on the west side of the street, and can be reached by phone at 577-4060.

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Can I buy software from the Software Clearinghouse with a personal check and take it home for personal use?

No. Wayne State University receives discounted prices because it is a higher education institute. Software purchased by the University must be used for work related to the University. If home use is allowed with the software you purchase from the Software Clearinghouse, it should be used for work related purposes.

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Can I pay for software with a credit card?

Not at this time. The Software Clearinghouse accepts IRBs and personal checks only.

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What is your return policy?

If the media is defective the Software Clearinghouse will exchange the media for a new copy.

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How do I obtain a CD-ROM to install Norton Anti-virus (NAV) software on my home computer?

You must be eligible to use NAV at home, which means you must be the primary user (>80%) of a computer at work. The technical support staff in your unit will give you a CD-ROM to take home after you have signed a WSU Sub-license agreement. If you do not know who to contact for technical support, call the C&IT Help Desk at 313-577-4778.

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Can I purchase a new PC without any Windows operating system software and buy Windows through the Microsoft Select Agreement or the Microsoft Pilot Campus Agreement?

No. Operating system software offered through the Microsoft Select agreement and the Microsoft Campus Agreement are upgrades only.

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Can I purchase a new PC for work without any Microsoft applications software and buy all I need through the Microsoft Select or Campus Agreement?

Yes. Educational Resources sells a full range of Microsoft applications software available through the Microsoft Select Agreement. If your School/College participates in the Microsoft Campus Agreement some software packages are available to the eligible employee. Refer to our Microsoft web page for contact person, ordering information, and licensing restrictions.